Our annual performance review for 2018

Our vision

To be an outstanding water company that delivers service excellence.

Who we are

SES Water supplies 160 million litres of clean water each day to 707,000 people in east Surrey and parts of West Sussex, west Kent and south London.

VIEW WHAT WE DO

Our aims

How have we performed this year for our customers?

VIEW our aims

Customer Mike Voller living in Banstead

VIEW Mike'S STORY

Our values in action

Service
Commitment
Innovation
Integrity
Collaboration
Compassion

Customer Jaki and her beloved dog Dottie

VIEW JAKI'S STORY

What we do

We collect

85 per cent of our raw water comes from underground sources (groundwater) and
15 per cent from river sources

We clean

To make sure we maintain high quality drinking water for our customers, our water quality is continuously monitored at all our treatment works

We store

We have 31 operational
service reservoirs and water towers

We distribute

24 pumping stations pump water to our customers through 3,500 kilometres of pipes

We sample

Each year we carry out 120,000 tests on around
13,000 samples at every point from source to tap

2018 Highlights

Turnover

£65.0m
2018
£65.0m
2017
£64.7m

Profit before tax

£10.5m
2018
£10.5m
2017
£12.9m

Capital investment

£00.0m
2018
£00.0m
2017
£00.0m

Our aims

Overall aim

Continue to be a well-run, respected and successful business

how have we done?

Aim 01

To provide a reliable and sufficient supply of safe, high quality drinking water

HOW HAVE WE DONE?

Aim 02

Offer good value for money and keep bills at a fair and reasonable level

HOW HAVE WE DONE?

Aim 03

Increase the resilience of our network to drought, flooding and equipment failure

HOW HAVE WE DONE?

Aim 04

Deliver consistently high levels of service

HOW HAVE WE DONE?

Aim 05

Reduce our impact on the environment while seeking to make a positive contribution to its quality

HOW HAVE WE DONE?

Our values in action

Service

We put our customers first and take pride in our service delivery

Commitment

We are passionate about our work, act responsibly and care about quality

Innovation

We seek to improve our business to be forward thinking and to embrace change

Integrity

We are accountable, ethical and trustworthy

Collaboration

We are respectful, welcome diversity and are supportive of each other to achieve our goals

Compassion

We care about the effects of our actions and seek to make a positive impact on the community

The average household in our supply area spends just over 50p a day on their water supply

17p
10p
8p
6p
5p
4p

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